Returns & Refunds Policy

Due to the nature of our products, food items cannot be returned or exchanged for hygiene and safety reasons.

Refunds

Refunds will only be considered if:

• The incorrect item was delivered

• Your order arrived damaged due to courier handling

• There is a proven fault with the product

Any issues must be reported within 48 hours of delivery, along with clear photographic evidence.

Non-Refundable Items

• Change of mind

• Delays caused by couriers

• Incorrect delivery details provided by the customer

• Slight variations in appearance due to handmade nature

Cancellations

Orders may only be cancelled before production begins. Once an order is in preparation or dispatched, cancellation is not possible.

Contact

If you experience any issues with your order, please contact us directly and we will do our best to resolve the matter fairly and promptly.

info@sweetdreamsfudge.co.za
WhatsApp 064 754 5633